Shipping policy
Thank you for shopping with HiTotes. We are committed to providing you with a smooth and reliable delivery experience. Please review our shipping policy below.
Shipping Fees
All orders require a $2.99 shipping fee.
Order Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or U.S. holidays.
Estimated Delivery Time
- Standard Shipping typically takes 5–8 business days for delivery, depending on your location.
- Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, carrier delays, holidays).
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
You can track your order at any time using the link provided in the shipping confirmation email.
Incorrect Address Disclaimer
Please ensure that your shipping address is correct before completing your order.
HiTotes is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Shipping Restrictions
- At this time, we do not offer international shipping.
- We cannot guarantee delivery to PO Boxes for certain oversized packages.
Contact Us
If you have any questions about your order or need assistance with shipping, please contact our customer support team:
Email: info@hitotes.com
Address: 4391 WOODLEY CREEK RD JACKSONVILLE, FL 32218
Stay in the Know
Email address: info@hitotes.com
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM